Unified Communications gives you a user-friendly way of projecting the features of your telephony system to your PC. In other words, it lets you control your telephony from your computer screen.
You get a clear overview of all users inside and outside your organisation and you can immediately see their availability status (available, in a meeting, working on site, etc.). This enables you to always communicate rapidly and efficiently.
Integration of your CRM or ERP system:
This integration lets you easily call a number via your own CRM or ERP system and automatically you can see the identity of the caller which is generated from your own database. It allows you to personally greet your clients and consult any necessary information without lots of searching around, so that you can immediately assist the caller.